Returns

We hope you love your order from Stag Design, but if something isn’t quite right, here’s what you need to know.

 

Faulty or Damaged Items

If your item arrives damaged or faulty and the issue is due to an error on our part, we’ll happily offer a replacement or a full refund. Please contact us within 7 days of receiving your order and include a photo of the issue so we can resolve it quickly.

 

Personalisation Errors

Each personalised item is made to order, so we’re unable to accept returns or offer refunds if incorrect personalisation details were provided by the customer (such as spelling mistakes or the wrong message). Please ensure all information is correct before placing your order.

 

Non-Returnable Items

Due to the bespoke nature of our products, we cannot accept returns or exchanges on the following items unless they arrive damaged or defective:

• Custom or personalised orders
• Sale items

 

Returns Address

Stag Design
1 Castle Court
Carnegie Campus
Dunfermline
KY11 8PB
United Kingdom