Postage, packaging and returns
Stag Design offers free 1st class postage and packing within the mainland UK* for all items over £25.
*for mainland only from 1st July
| SERVICE | ORDER VALUE | COST | SHIPPING |
| Standard | £0-15 | £1.50 | Shipped within 3 working days 1st class Royal Mail - no tracking |
| Standard | £15.01-25 | £2.50 | Shipped within 3 working days 1st class Royal Mail - no tracking |
| Express | £0-25 | £4.00 | Shipped within 1 working day 1st class Royal Mail - no tracking |
| Express | £0-25 | £6.00 | Shipped within 1 working day DPD next day delivery / Royal Mail 24 tracked |
| Standard | £25.01-50 | FREE | Shipped within 2-4 working days |
| Express | £25.01-50 | £5.00 | Shipped within 1 working day 1st class Royal Mail - no tracking |
| Express | £25.0150 | £7.00 | Shipped within 1 working day DPD next day delivery / Royal Mail 24 tracked |
| Standard | £50.01-100 | FREE | Shipped within 2-5 working days |
| Express | £50.01-100 | £8.00 | Shipped within 1-2 working days DPD next day delivery tracked |
| Standard | £100.01 > | FREE | Shipped withing 10-14 working days DPD next day delivery tracked |
| Express | £100.01 > | £15.00 | Shipped within 2-4 working days days DPD next day delivery tracked |
*for mainland only from 1st July
UK Delivery
- We use either Royal Mail or DPD for most of our UK* deliveries.
- Parcel tracking information will be sent via email on dispatch of your order.
- Small charge for larger items to Northern Ireland, the Isle of Wight, the Isle of Man and the Channel Islands.
DPD delivery
- You will receive a text message or email as soon as your package has been collrcted with options to rearrange via DPD.
- If you're not in, your order will be held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.
- Check out the DPD app HERE to take the hassle out of your delivery.
Delivery Restrictions
- We are unable to deliver to PO Box addresses.
- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer
Express Delivery (Next Day Delivery)
- Express orders placed before 1pm Monday to Thursday will be delivered the next day.
- Express orders placed after 2pm on Thursday will be delivered the following Monday and orders placed on Friday, Saturday and Sunday will be delivered on the following Tuesday.
- Express orders placed on a Bank Holiday or Public Holiday will be delivered within 48 hours. For example if you place an Express order on a Bank Holiday Monday it will be delivered on Wednesday.
- Express delivery is only available on UK mainland orders, deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer.
International Shipping
- We now ship to most countries around the world. Shipping is calculated at checkout once you enter delivery address. Please get in touch if not available.
- Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays due to customs.
ORDER RETURNS / REFUNDS
We will accept returns and offer a replacement or a refund if the product is damaged or faulty and it is Stag Design's responsibility. However if the buyer is at fault (has asked for the wrong personalisation or has spelt the personalisation wrong) we cannot offer you a refund or accept returns.
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Items on sale
For urgent orders, please contact us on stagdesign@stagdesign.co.uk
For postage overseas , please contact us on stagdesign@stagdesign.co.uk for costs.
Return Address:
Stag Design, 1 Castle Court, Carnegie Campus, Dunfermline, KY11 8PB
