Postage, packaging and returns

Stag Design offers free first class postage and packing within the UK for all items listed, the price you see is what you pay, no hidden extras. All products will normally be shipped within 4 working days of the order being placed and often much sooner. Sign-Your-Name frames and other larger frames, chests and some whisky wood products usually take 14 working days from ordering to delivery but for exceptional circumstances we can fast track your order, please contact us.

We will accept returns and offer a replacement or a refund if the product is damaged or faulty and it is Stag Design's responsibility. However if the buyer is at fault (has asked for the wrong personalisation or has spelt the personalisation wrong) we cannot offer you a refund or accept returns.

For urgent orders, please contact us on sales@stagdesign.co.uk

For postage overseas , please contact us on sales@stagdesign.co.uk for costs